Pawmillo Return and Refund Policy

Last updated: October 9, 2026

At Pawmillo, we want you and your pets to be happy with your purchase. If something isn't right, we're here to help. This Return and Refund Policy explains the conditions for returning eligible products and requesting a refund.

30-Day Money-Back Guarantee

Pawmillo offers a 30-day money-back guarantee. You may request a return within 30 days of receiving your order, provided the product meets the eligibility requirements outlined below.

To qualify for a return, your item must:

• Be in its original packaging.
• Be unused and in its original condition, except where inspection is reasonably necessary to identify a problem.
• Include all original accessories, parts, and included materials.
• Be accompanied by your order number or proof of purchase.

For hygiene, safety, and product-protection reasons, certain pet products may not be eligible for return once opened or used, where permitted by applicable law. This may include products that cannot reasonably be resold for hygiene or safety reasons.

How to Request a Return

To start a return, email us at support@pawmillo.com within 30 days of delivery.

Please include:

• Your order number.
• The name of the product you wish to return.
• The reason for your return.
• Photos, if the product is damaged, defective, or incorrect.

Our support team will review your request and provide return instructions, including the appropriate return address. Please do not send products to an address until our team has confirmed where the return should be sent.

Return Shipping Costs

For returns due to a change of mind, an incorrect personal choice, or other reasons not caused by Pawmillo, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service and keeping your shipping receipt. Pawmillo is not responsible for return packages lost in transit before they reach the authorized return destination.

If your product arrives damaged, defective, or different from what you ordered, contact us before returning it. We will review the issue and provide an appropriate resolution in accordance with applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact support@pawmillo.com, preferably within 7 days of delivery.

Include your order number and clear photographs or videos showing the problem. We may offer a replacement, refund, or another appropriate solution after reviewing your claim.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refund Approval and Processing

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

If your refund has been approved but has not appeared in your account after a reasonable processing period, please contact us at support@pawmillo.com.

Where a refund is required by law, we will process it within the applicable legal timeframe.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact our support team. We will review your case and explain the available options, which may include a replacement or refund.

Exchanges for reasons unrelated to a product defect are subject to product availability and approval.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@pawmillo.com, We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order cannot be fulfilled within the promised shipping timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

Contact Us

For return and refund questions, contact:

Pawmillo
Email: support@pawmillo.com
Phone: +1 327-212-413254
Website: https://pawmillo.com

Address: 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States

We reserve the right to update this policy when necessary, subject to applicable law. Any updated policy will be published on this page.