Pawmillo Shipping Policy

Last updated: October 9, 2026

At Pawmillo we aim to make ordering pet essentials simple and convenient. This Shipping Policy explains our shipping fees, order processing times, delivery estimates, and what to do if an order is delayed.

Shipping Destination

We offer standard shipping to eligible delivery addresses in the United States.

Shipping availability may vary by product and destination. If we cannot deliver to the address provided, we will contact you to discuss the available options.

Shipping Rates

Standard shipping: $6 USD per order

Our standard shipping rate is a flat $6 USD per order, unless a different shipping rate or promotion is clearly displayed at checkout.

Any applicable taxes or other charges will be shown at checkout before you complete your purchase.

Order Processing Time

Orders generally require 1–3 business days for processing before shipment.

Business days are Monday through Friday, excluding applicable holidays. Processing includes order verification, preparation, and coordination with our fulfillment partners.

Processing times may occasionally be longer during holidays, sales events, or periods of unusually high order volume.

Estimated Delivery Time

Our estimated standard delivery time is 6–14 business days in total, including the processing period.

These are estimates, not guaranteed delivery dates. Actual delivery may vary based on your destination, carrier performance, supplier availability, weather, holidays, and other circumstances.

Order Tracking

When tracking information is available, we will send it to the email address provided at checkout.

Please allow time for the carrier's tracking system to update after shipment. If tracking has not updated for an extended period or your order appears to be delayed, contact us at support@pawmillo.com.

Incorrect Shipping Addresses

Please check your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or has shipped.

Additional costs caused by an incorrect address supplied by the customer may be the customer's responsibility where permitted by law.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, contact us with your order number.

We will review the tracking information and work with the relevant carrier or fulfillment partner to investigate.

If we cannot ship an order within the promised timeframe, we will notify you and provide the options and refunds required by applicable law.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please check your delivery location, household or building reception, and any available carrier delivery details.

Contact us at support@pawmillo.com so we can help review the situation. We will assess the available information and applicable carrier procedures before determining the appropriate resolution.

Damaged Packages or Incorrect Items

If your package or product arrives damaged, defective, or incorrect, contact us, preferably within 7 days of delivery.

Please include your order number and photographs showing the issue. We will review the claim and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

Contact Us

For shipping questions, contact:

Pawmillo
Email: support@pawmillo.com
Phone: +1 327-212-413254
Website: https://pawmillo.com

Address: 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States

We may update this Shipping Policy when necessary. The latest version will be published on this page.